Login Help

Problem: I get an “Authentication Failed” message when I try to log in.
This message indicates an incorrect email address or password was entered. Be sure you enter the full email address used for your registration. Do not enter a username. Also, if you have not reset your password since July 6, 2020, please click the “Password Recovery” link on the Login page to set a new password. You only need to do that once, but you can use it any time you forgot your password.

Problem: When I try to log in, the login page just refreshes and clears the form.
Make sure you are not using a “Private” or “Incognito” window, and verify that “Cookies” are enabled in your browser.

The most common login problem is due to your browser blocking third-party cookies. Our site requires third-party cookies to be enabled. If you are using a browser with third-party cookies disabled or cross-site tracking prevention enabled (common in Safari), you cannot log in to our site. In this case, a system message will be displayed to notify you of the issue on the Login page.

Make sure your browser settings are correct

Google Chrome
  1. Go to the three-dot menu icon in the top right corner, and click Settings.
  2. Go to Privacy and security.
  3. Click Cookies and other site data. Select the Allow all cookies radio button
Safari on Mac OS
  1. Go to Safari -> Preferences and click Privacy.
  2. Uncheck the following options:
    • Prevent cross-site tracking
    • Block all cookies
Safari on iOS (iPhone and iPad)
  1. Go to Settings -> Safari.
  2. Under Privacy and Security, turn off the following options:
    • Prevent Cross-Site Tracking
    • Block All Cookies
Mozilla Firefox
  1. Go to the Open menu in the top right corner, and click Privacy Protections.
  2. Under Enhanced Tracking Protection, click Go to Privacy Settings.
  3. Select the Standard or Custom radio button. If the Custom option is selected, do not select All third-party cookies or All cookies.
Microsoft Edge
  1. Go to Settings and more in the top right corner, and click Settings.
  2. Click Site permissions -> Cookies and site data. Set the following options:
    • Enable Allow sites to save and read cookie data (recommended).
    • Disable Block third-party cookies.
Internet Explorer 11
  1. Go to Tools in the top right corner, and click Internet options.
  2. In the Privacy tab, click Advanced.
  3. Select Accept under Third-party Cookies.
  4. Click OK.

Our site requires the use of JavaScript. Some firewalls and high-security environments disable JavaScript.

If you still have trouble or questions, Contact Us

If you don’t want to allow all cookies
You can provide an exception in your browser to only allow cookies from biblebee.org. Here are instructions to set that up in Chrome. In Chrome, you can fix the cookie issue by going to Chrome Settings and click the Add button under the section, “Sites that can always use cookies”. You only need to take this step if your browser is blocking cookies.

There you can enter biblebee.org as a site and check the checkbox that says “All cookies, on this site only”. Click the Add button and then try to login again.